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Support guide

Support

This guide helps prepare support files by focusing on the size, artwork, and production details that affect the finished result.

Start with finished size, quantity, and artwork status, then check safe areas, resolution, colour setup, and any hardware or finishing notes before proofing.

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Template check

Start with the correct template, final dimensions, and any product-specific safe areas before changing the design, for support setup under the template check step.

Safe area

Keep logos, text, and important details away from trim lines, seams, folds, grommets, and hardware zones, for support setup under the safe area step.

File handoff

Send files with fonts handled, images at usable resolution, and colours prepared for print review, for support setup under the file handoff step.

Proofing note

A proof is easier to check when the file name, size, quantity, and intended product are clearly stated.

Use the guides to avoid setup errors

The step reduces avoidable revisions by catching setup limits while the artwork is editable, for support setup under the use the guides to avoid setup errors step.

This item helps production confirm the file against the correct product requirements, for support setup under the use the guides to avoid setup errors step.

This check gives the file a cleaner path into review by confirming finished size and quantity before proofing, for support setup under the use the guides to avoid setup errors step.

Use the correct dimensions

The step reduces avoidable revisions by catching setup limits while the artwork is editable, for support setup under the use the correct dimensions step.

Prepare the file cleanly

This item helps production confirm the file against the correct product requirements, for support setup under the prepare the file cleanly step.

Avoid common mistakes

This check gives the file a cleaner path into review by confirming finished size and quantity before proofing, for support setup under the avoid common mistakes step.

Common questions

What belongs in a support guide?

Check the template, final dimensions, artwork resolution, colour setup, and finishing notes before approval. Those details prevent common proofing delays, for support setup before production.

Do support pages replace product pages?

Check the template, final dimensions, artwork resolution, colour setup, and finishing notes before approval. Those details prevent common proofing delays, for support setup at approval.

Should I review support content before ordering?

Check the template, final dimensions, artwork resolution, colour setup, and finishing notes before approval. Those details prevent common proofing delays, for support setup before proofing.

Talk through the next step

Send the file, final size, quantity, product choice, and deadline so the setup can be checked before production, for support setup before production.

After review, the next step is to confirm proofing questions, finishing details, and any changes needed for a cleaner handoff, for support setup before production.

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Support ready for delivery, installation, or event setup